We are sorry to hear that an item has been damaged during transit or was not included in your parcel, do not worry we can send a replacement as long as the item was purchased from us.
You can now order replacement item via your online account and so its simple and fast to do, log into your account and go to the subscription tab. Than click on your most recent parcel and in the bottom right hand corner there will be a link called "missing or damaged". Click on that link and follow the on screen prompts (you may be asked to provide a photo of the damaged item) once submitted we will process the replacement within a couple of days or sooner.
If the link is not showing please speak to one of our agents to discuss your options, the link is only available for 28 days once the parcel has been confirmed as delivered.