I never received my package

We are sorry to hear that your package has not yet been delivered. Please allow up to (number) days for the package to be delivered. If after (number) days the package has still not arrived, we recommend that you check the tracking link provided in the first instance.

If the package is in transit, we ask that you wait a little longer for our courier to make the delivery. If, however, the package was lost in transit or delivered to the wrong address, we recommend that you report it as missing.

Did you know that you can now request a replacement by logging into your online customer account?

It's easy to do: just go to the subscription page and in the most recent package, in the bottom right corner, you will find a link to report a missing item.

Click on that link and follow the instructions on the screen, it's easy and simple to do, and we'll send a replacement as soon as possible at no extra cost.