If you need help with your subscription or order, you can contact our Customer Support team using any of the following methods.
Phone
Telephone number:
Coming in 2027
Telephone service hours:
Monday to Friday, from 09:00 to 17:00.
Email address:
support@can.fanhome.com
Our Customer Support team responds to emails during the following hours:
Agent opening hours:
Monday to Friday, from 09:00 to 17:00.
If you contact us outside of these hours, we will respond to your enquiry on the next working day.
You can also contact us via WhatsApp.
WhatsApp number:
+447863783096
AI Assistant: Available 24 hours a day, 7 days a week.
Customer Support Agents: Available Monday to Friday, from 09:00 to 17:00.
If you need assistance from one of our Customer Service Advisors while our office is closed, please send us a new WhatsApp message on the next working day. Unfortunately, messages received outside our opening hours cannot be responded to once our team returns.
My Account
You can manage your subscription and view your account information by logging into My Account: